Support

What to include

Anything you can tell us shortens the exchange:

• what you were doing and what happened instead;
• the version of the app (Settings, at the bottom) and of iOS or Android;
• the device: iPhone 16 Pro, Pixel 9, Galaxy S25 and so on;
• a screenshot, when the problem is something you can see.

Please do not send passwords or sign-in codes. Nobody here will ever ask for one.

When you can expect an answer

Topf is made by a very small team, so the honest answer is a few days rather than the same hour. Anything that loses or corrupts data is looked at first.

Deleting your account

Settings → Account → Delete account, inside the app. It removes your data from the server, and no email to us is needed. If you signed in with Apple, that grant is revoked at the same time.

If you cannot reach the app any more, write to us from the address the account uses and ask for the deletion. The details are on the account deletion page.

Getting your data out

Settings → Data → Export, inside the app. Choose an account and a period, and Topf makes a CSV table that opens in Numbers, Excel and Google Sheets; save it or send it wherever you like. It is free for everyone, with or without an account, and works offline.

Feature requests and bugs

Both go to the same address and both are read. Saying what you were trying to do, rather than which control you think is missing, makes the answer far more useful.