Support

What to include

Anything you can tell us shortens the exchange:

• what you were doing and what happened instead;
• the version of the app (Settings, at the bottom) and of iOS;
• the device — iPhone 13, iPhone 16 Pro, and so on;
• a screenshot, when the problem is something you can see.

Please do not send passwords or sign-in codes. Nobody here will ever ask for one.

When you can expect an answer

Topf is made by a very small team, so the honest answer is a few days rather than the same hour. Anything that loses or corrupts data is looked at first.

Deleting your account

Settings → Account → Delete account, inside the app. It removes your data from the server, and no email to us is needed. If you signed in with Apple, that grant is revoked at the same time.

If you cannot reach the app any more, write to us from the address the account uses and ask for the deletion.

Getting your data out

Export is not built yet. Until it is, ask for a copy by email from the address of your account and you will get your book in a machine-readable file.

Feature requests and bugs

Both go to the same address and both are read. Saying what you were trying to do, rather than which control you think is missing, makes the answer far more useful.